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Autumn is Industry Conference Season for Lodging
By Wm. May
Published: 11/16/16
Topics: AirBnB, Hotels, Inns
Comments: 0
With Autumn here, the lodging industry presented many seminars, conferences, workshops and classes. Here is a run down.
WA Lodging Association - Their annual conference was held at the new Davenport Grant Hotel in Spokane. Unlike its cousin the renovated and luxurious Davenport Hotel, the Grand is everything new and almost futuristic.
Hotel staff were very well-trained, professional and accommodating, although surely they know they are being evaluated by hundreds of people in their own industry.
Technology is used to speed check-in, schedule maid service and even lower the blinds. Furnishings were very comfy and very modern. Great Colors, big desk, USB ports bedside and huge flat screen TV.
It is a reminder to Vacation Home owners that they are in competition with a very large industry that is working overtime to return guests to traditional hotels.
Downstairs the meeting rooms were impressive with attentive servers, huge presentation screens and technology everywhere. They even immediately switched to the Seahawks game when the meeting was done.
HomeAway Summit - Presented by the owners of VRBO.com, VacationRentals.com and dozens of other websites this seminar was all about their company, with only a few offerings by other vendors.
HomeAway admitted they have work to do to confront the advent of AirBnB, but their purchase by Expedia (headquartered in Seattle) gives them powerhouse technology and marketing.
Their newly implemented guest service fees has been despised by vacation rental managers and owners, but they reason that new income is necessary to advertise more which helps property owners.
They did not mention that $400 million in additional fees will help pay for the $4 billion price Expedia paid. Hmmm.
HomeAway is finally taking a bigger role in opposing vacation rental prohibitions pursued by some cities including San Francisco and even Seattle. Time will tell.
AirBnB Open (Conference) - Held in Las Angeles, AirBnB continues to promote "home sharing" as just a way for owners to pay their bills. While that is true for some, it has not stopped new regulations - San Francisco and New York State have both passed laws that prohibit renting by many home owners.
Big events were Delight Guests, (Interior) Designing for Success, and The Future of AirBnB. Finding your Inner Happy Host. The event is a love-fest for many hosts who actually share rooms in their homes for the joy of meeting other people.
That concept is growing, although it differs some from many vacation rental owners who want to make money, while keeping their places safe and secure.
Just last week AirBnB announced they were going to offer personalized tours worldwide, so that guests in homes could find "Authentic" experiences. This might be a brilliant idea, but some guests are already confused by a lodging website that does not focus on lodging.
It is fascinating to see AirBnB grow so fast, but their customer service seems to be falling behind trying to keep up. Complaints are growing from guests, owners and managers.
Summary - The WA Lodging group has a comprehension of the industry that other segments can not match. There is great collaboration for the mutual good, while allowing diversity of properties and competitiveness. HomeAway's recent fee changes may or may not result in benefits to managers and owners. AirBnB holds to its roots of room rental, but whole home Vacation Rentals are a huge portion of their income.
For your information we advertise on HomeAway, AirBnB and over 300 other lodging websites, plus thousands of search engines as well as hundreds of websites in our network.
Advertising widely is what yields inquiries which yield bookings. No one does more than we do. We keep owners apprised of industry trends as we incorporate them into the best management services in the world.
Author: Wm. May, Vortex Managers
Blog #: 0509 – 11/16/16
Grading Vacation Rentals on the Curve
By Wm. May
Published: 10/01/16
Topics: AirBnB, Vacation Rental Association, Vacation Rentals
Comments: 0
A long time AirBnB hosts with multiple properties all with 4.5 or higher average ratings, recently complained that he received an online warning from AirBnB that his listings might be delisted if the average goes below a grade of 4.
Research has showed that average ratings on AirBnB are a full one star higher than the number of stars for homes on HomeAway.com.
Could this mean that only the better homes are listed on AirBnB? A random view of homes in most areas show even a wider variety of rentals than on other vacation rental listing sites.
Another factor is that AirBnB lists individual rooms or guest suites within a home, and these are uncommon on HomeAway websites. A constant reading of AirBnB forums such as AirHostsForum.com, reveals that the horror stories of in-house rentals can be even more rancorous with hosts and guests often very unhappy with each other.
There are rooms that stink, and guests that are stinkers. There are places that would make most guests gag - a trailer in someone's back yard? A Tee Pee with no bathroom handy? A sleeping bag under a tree?
In most U.S. High Schools, teachers often grade students on what is called "The Curve." This is a philosophy that posits not all students perform the same. Some study diligently, some do not. Some have greater native intelligence and some do not. Therefore, the grades within a given set of students should be spread often in a graph looking something like this.
A = 10%
B = 20%
C = 50%
D = 20%
F = 10%
** The actual percentages can vary by teacher, but the general proportions are similar.
Most teachers never understand that a usual class size of 20 to 30 students is not a wide enough sample to allow the curve to be valid within that class. But, the concept does seem to be applicable to other matrixes.
50% of hotels are adequate (and not luxury)
50% of drives obey the speed limit
50% of employees do adequate work.
50% of diners leave an appropriate tip.
Most teachers also never admit that the success of students is greatly dependent on the teacher. Some instructors explain things very well, some offer extra help and some are expert motivators. But, we have all had teachers who were lazy, rude, or bad communicators.
So how come AirBnB seems to think that 100% of its guests must get a grade of A or A minus?
If their goal is to drive up quality and guest relations, that is a wonderful idea. But if their goal is a scaling system on which guests can determine the quality of a home, then they have it all wrong.
More likely, Airbnb's warnings to the hosts of homes is intended to fool guests into thinking that every home is a luxury place, every destinations is truly unique and bookings on AirBnB will ensure a perfect vacation. All of that is simply to increase bookings and fill Airbnb's pockets.
Any intelligent person knows that it can rain at the beach, have crappy snow at a ski resort, or that a home may not be as big as you dreamed even if you got a bargain price. A better solution would be to truly rate homes with an overall system that better informs guests of the variety of homes, quality, location, size and other factors.
And that would result in homes being graded on the curve.
Author: Wm. May, Vacation Rental Association
Blog #: 0511 – 10/01/16
AirBnB Racism Facilitated by Social Media
By Wm. May
Published: 06/01/16
Topics:
Comments: 0
AirBnB is being unfairly criticized due to the socialism that some hosts have exhibited.
They have implemented a number of rules, regulations and oversight in hopes of stamping out unfair rejection of prospective guests. But it does not fully address the problem.
The Phenomena is caused by one of the very precepts on which AirBnB is founded.
Surely, building familiarity with guests and hosts is a good thing. The world needs more communication and personal interaction. But the very act of showing a photograph of every host gives racists the key to shunning people they don’t like.
Reverse racism also exists but who knows to what degree. Surely some guests avoid staying with people whose race is different than their own, and also detectable by the photos.
Several websites competitive to AirBnB have popped up offering a platform that is safer for minorities. Innclusive.com in particular seeks to solve the problem, but they too ignore the obvious. Posting host and guest photos allows racism to take place on their website also.
So if AirBnB was serious about racism they would simply remove the photos from host and guest profiles. Of course, that would likely decrease the number of bookings because it would indeed be less personable.
Don't hold your breath waiting for AirBnB to walk the walk on this one. It is controlled by powerful venture capitalists all whose primary intent is maximum revenue, hoping for profit and looking for a giant payout when AirBnB finally goes public.
Avoiding racism isn't at the top of their list. Money is.
Author: Wm. May – Director, VRIA, Vacation Rental Association
Blog #: 0508 – 06/01/16
Server Crash All Night Bash
By William May
Published: 03/25/16
Topics: Self Improvement
Comments: 0
At 1am, a warning text message buzzes on my phone. One or more of the computer network servers is down. Not working. Kaput.
With luck it is just a glitch, that a simple setting or a simple reboot will solve. It happens, so I'm out the door, in the car and down to our data center.
But this time, the server will not re-start, the indictor lights look suspicious. You try again and finally realize this puppy is toast. As in maybe ready for the scrape heap.
Websites are down, business is being missed and all is at risk. Contingencies have been made against the loss of data but not all backups are perfect. You never know if they work until you need to restore them.
And you hope to never have to test the restoring.
Luckily you have a spare server but swapping all the data is a problem, and a re-install of the operating system is also in order. Tricky stuff maybe, but tricky enough to bring in an expert.
By now its 2AM and time to call the System Administrator, get him out of bed, into his car and down to the office.
When he arrives at 3AM his first words are, "Why are you here?"
And I reply, "My Dad said to."
"What are you talking about?, he says and walks off toward the server room.
He doesn't know my Dad owned a truck repair shop and he doesn't know that my Dad often got calls from truck drivers frantic for a repair in the wee hours of the morning. He doesn't know my Dad always helped even when there was little or no money in it.
As a young child I did not understand, why my Dad would always go to the shop if he had to call a mechanic to go to the shop. As a child, I didn't keep track of time but I knew they often stayed there late into the night.
As an adult, now I understand. I know my Dad was not a mechanic. I know he probably wasn't much help to the mechanics.
Or was he?
All work goes easier with help. Helping hands make light work. All work goes faster when you know others appreciate your work. All work becomes a joy if you decided to make it so.
So as I watched the server's being swapped last night. I saw the Administrator go through a myriad of complicated operating system settings, then test and retest the system. I had little to offer.
But as the system administrator left the office some hours later having put everything right, he stopped to say, "I appreciate that you stayed."
"No problem", I said, "My Dad said to."
My dad always said "No problem" to just about everything and then he always smiled.
The military says leaders lead from the front. Honor says to never asked others to do what you would not be willing to do. Fair play demands helping when not asked.
Author: William May, MayPartners
Blog #: 0499 – 03/25/16
Oprah is an Alien And Other Internet Facts
By William May
Published: 01/04/16
Topics: People, Reputation
Comments: 0
On the Internet people say Oprah Winfrey is really just an alien, that she is secretly married to Barack Obama and that she never actually did a TV show. They say she used a hologram, stole TV advertiser money and sent it back to the planet she came from. (Michelle is actually a man I heard!)
Randy Jones from San Antonio lives with 1,000 cats all named Wilbur. Cindy Rigmore from Alberta has lived her entire life on a diet of egg shells and whiskey, and is 91 years old.
There is a man in Sherwood Forest who calls himself Robin Hood, but lives in a mobile home.
I believe every word of those because I read them on the internet. Or should I? Especially when there are so many anonymous devious trolls out there. Unfortunately, no one is immune from crazies on the Internet.
For decades, I have helped lead numerous businesses which have served hundreds of professional clients and tens of thousands of consumers. They are happy and many have become life-long friends and business partners.
These are the honorable reliable people who know the facts.
Occasionally leaders have the responsibility to handle unpleasant tasks like setting rules, collections, contracts, addressing conflict and even managing litigation. In the many companies I have been asked to operate, consulted for, or invested in, those tasks are always handled with respect and courtesy.
But it is not a fun job - especially when those affected, often resort to online defamation. The outcomes are not always desirable. My long-time colleague Catherine used to say, "If you don't stand up for something, you will fall for everything."
With the advent of the Internet, anyone can write anything they want about anyone else, and pretty much without lability. Benjamin Franklin said, "Freedom of the press is limited to those who can afford to buy one." And today that means every crack pot, crazy and coward.
As my Communications law professor put it, freedom of the press means you can publish anything, but you are forever liable for everything whether wrong intentionally or not.
Today the whiners, complainers and defamers are always the losers with nothing better to do with their time because they have done little and tried even less. They have nothing better to do (truly nothing better) than to assail those who pursue goals and try to do good.
We should hope that today's newly minted trolls go back to the planet they came from but, of course, that won't happen because rude behavior, presumptive stupidity and nutty people have been around forever. It is just that now they have a bigger pulpit to spray crazy from.
Because online posts are often anonymous, intelligent discerning people do not believe anything they hear on the Internet, especially from unknown people. Fools believe everything they read and they certainly believe - with their twisted little minds - that Oprah is an alien.
Author: William May, MayPartners
Blog #: 0569 – 01/04/16Sponsor: MayPartners – If you want your business to sell more, call us. Marketing, Advertising, Public Relations and other stuff. Tip top, terrific, tenacious. – MayPartners.com
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