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Complaints, Compliments and Compassion

By William May
Published: 11/19/09 Topics: Comments: 0

For a number of years our company has been donating vacation rental use to a wonderful group called OutdoorsForAll.org (Formerly SkiForAll.org). Their mission is to enrich the quality of life for children and adults with di Read more Leave comments

Complaints, Compliments and Compassion

By William May
Published: 11/18/09 Topics: Comments: 0

She wanted to go to the beach. It was to be a special trip with her daughter who had special needs. Larger homes were her preference, but a plain ocean front condo was her budget. She asked for a first floor home and a vendor to provide oxygen. Read more Leave comments

Everything Robert Fulgham Learned in Kindergarten

By William May
Published: 11/01/09 Topics: Comments: 0

I stumbled onto an Internet posting the other day that told me it has been twenty years since Robert Fulgham wrote "Everything I Really Need to Know I Learned in Kindergarten". Read more Leave comments

Remembering the "Thank You" Game

By William May
Published: 09/01/09 Topics: Comments: 0

Surprises are great. And thank you's are best. In an industry like property management that requires attention to detail, constant supervision and reconciliation of occasionally conflicting goals between guests and owners it is too easy to forget the little personal things that make life worth liv Read more Leave comments

World's First Vacation Rental Multiple Listing Service (MLS)

By William May
Published: 03/18/09 Topics: Comments: 0

The every increasing cost of advertising on the mammoth impersonal vacation rental listing websites has spawned innovation. On April 6th, the Vacation Rental Association, with the help of Plumbob Publishing is unveiling the first every Multiple Listing Service (MLS) for Vacation Rentals. T Read more Leave comments